S.O. ASHER CONSULTANTS PTY LTD. RESPONSIBLE GAMBLING CODE OF CONDUCT
Responsible Gambling MessageS.O. Asher Consultants Pty Ltd. is a professional services firm contracted by community or charitable organizations to design, develop and manage raffle programs.
Responsible Gambling Information• Gambling support services are available through Gambling Help Online at www.gamblinghelponline.org.au or by freecall to the 24-hour helpline on 1800 858 858.
Gambling Product InformationThe terms and conditions for the conduct of a raffle will be available on the applicable permit holder’s raffle website as well as printed on the ticket and/or information material designed to promote the raffle.
Interaction with CustomersS.O. Asher Consultants Pty Ltd. will assist customers who request information about help with a gambling problem. This information will include referral details to a Gambler’s Help telephone service and/or information materials prepared by Gambler’s Help services.
Interaction with StaffStaff and managers of S.O. Asher Consultants Pty Ltd. are not permitted to purchase tickets for lotteries managed by S.O. Asher Consultants Pty Ltd. Staff members who are displaying indicators of distress that may be related to problem gambling will be offered appropriate information (ie. Gamblers Help) and assistance.
Interaction with Problem Gambling Support ServicesThe Managing Director of S.O. Asher Consultants Pty Ltd. will contact Gambler’s Help services annually to obtain updated publications and any changes to contact details or available services.
Compliance with the prohibition on gambling by minorsS.O. Asher Consultants Pty Ltd. will not target a promotion or sales campaign at minors and will not knowingly sell raffle tickets to minors. Minimum age for ticket purchase is 18 years old.
Customer ComplaintsComplaints about a breach of the Code may be directed to S.O. Asher Consultants Pty Ltd. on 0410 542 557. Complaints may also be reported to the Victorian Gambling and Casino Control Commission (VGCCC).
The Gambling EnvironmentS.O. Asher Consultants Pty Ltd. will discourage repeatedly excessive purchase of tickets by customers. To achieve this we will:
Financial TransactionsS.O. Asher Consultants Pty Ltd. will not cash customer’s cheques or extend credit to customers to purchase raffle tickets. Customers will be advised of this at the time if they request such a service.
Responsible Advertising PromotionsIn our capacity as a Commercial Raffle Organiser in Victoria, S.O. Asher Consultants Pty Ltd. will work to ensure any advertising and promotions in relation to a client’s (permit holder’s) raffle will:
Processes and Structures to Support the Ongoing Implementation of the Code.1 Responsible Gambling matters will be a standing item for Board and staff meetings.
a. Handle more difficult customer contacts.
b. Liaise with Gambler’s Help services to obtain relevant information, advice and training and make this available to staff and customers.
c. Induct new staff members to ensure they are informed about responsible gambling issues and the Code.
d. Handle responsible gambling issues raised by staff.
Code Review Process1 S.O. Asher Consultants Pty Ltd. will review its Code each year on the anniversary of its commencement.